Privacy Policy
Effective Date: 11th March 2025
Last Updated: 07th October 2026
Springwell Real Estate Limited is responsible for the personal information described in this policy. We are committed to protecting personal information and using it appropriately in our professional activities.
This policy explains how we collect and use personal information through our website, online forms, business correspondence and professional relationships, including investment mandate and opportunity submissions. It also covers Springwell forms hosted by service providers such as HubSpot.
We may update this policy from time to time. The date above shows when it was last updated.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
📞 +44 (0)2070811740
1. Who We Are
Springwell Real Estate Limited (Company No. 16173416) is an independent UK commercial real estate consultancy. VAT Registration Number: 488831633.
2. How We Collect Information
We collect personal information when you contact us, provide your details during business discussions, submit investment requirements, introduce an opportunity, complete a Springwell form or subscribe to our communications.
We also identify relevant professional contacts through business introductions, referrals, conversations and publicly available sources, including company websites, LinkedIn and other professional profiles, industry publications, press articles and business directories.
The information may include names, organisations, roles, professional contact details, relevant business responsibilities and interests, investment criteria, target locations, transaction preferences and supporting documents.
We use professional information to understand who is responsible for relevant investment or property decisions and to keep our contact records accurate. Please provide only information relevant to your enquiry or mandate.
3. How We Use Your Information
We use personal information to:
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Respond to enquiries and provide our real estate services.
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Understand investment mandates and other property requirements.
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Assess opportunities against relevant criteria and clarify requirements.
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Establish and maintain relevant professional relationships.
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Bring suitable opportunities to the attention of appropriate parties.
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Select relevant recipients for investment opportunities, occasional market insights and business updates.
Our approach is selective. We aim to contact people where there is a clear professional relevance and a reasonable prospect of a useful discussion or business opportunity. We use stated criteria and relevant professional interests to make communications more focused, relevant and infrequent.
3A. Our Legal Basis
We rely on legitimate interests, where appropriate, to identify relevant professional contacts, understand business requirements and develop relationships connected with our real estate activities. These interests include matching investment requirements with suitable opportunities and facilitating business between relevant parties.
We consider whether our use of personal information is necessary and proportionate, taking account of individuals’ reasonable expectations and rights.
We may also process personal information where necessary to enter into or perform a contract, comply with legal obligations, or act on consent for a particular activity. Where consent is required, we obtain it separately.
You may object to processing based on legitimate interests and ask us to stop direct marketing at any time.
4. Who Has Access to Your Information
We do not sell or rent your personal information to third parties.
We may share your data with trusted service providers, agents, subcontractors, or affiliated organisations where necessary to deliver services on our behalf.
In certain circumstances, we may disclose your personal information:
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As part of a business transfer, merger, or restructuring
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To comply with legal obligations or regulatory requirements
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To enforce our terms of use or protect rights, property, or safety
We use service providers including HubSpot for online forms, contact and mandate management, and email communications; Microsoft 365 for business email and document storage; and Wix for our website. Relevant information is processed through these services to support our activities.
Submitting a mandate does not authorise unrestricted publication of its contents. We distinguish information used in discussions with the submitting client from information suitable for wider opportunity sourcing. Before circulating a requirements summary to agents or other market participants, we review its content and take account of confidentiality instructions and the agreed scope of disclosure.
5. Anti-Money Laundering Compliance
To comply with UK anti-money laundering regulations, we may be required to verify your identity.
This may include sight of your passport or official ID documents, which we will retain for the duration of any transaction and for up to 7 years following its completion.
6. Your Choices
You can unsubscribe from marketing emails using the link provided, or ask us to stop sending investment opportunities or market updates by emailing james@springwellre.com.
You may also object to processing based on legitimate interests. Your right to object to the use of your personal information for direct marketing is absolute.
We respect communication preferences. We may retain the minimum information needed to record your objection and prevent further unwanted marketing.
7. Accessing & Updating Your Information
Depending on the circumstances and the lawful basis for processing, you may have rights to:
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Access your personal information.
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Correct inaccurate or incomplete information.
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Request deletion of your information.
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Restrict processing.
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Object to processing, including direct marketing.
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Receive or transfer information where the right to data portability applies.
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Withdraw consent where processing relies on consent.
To exercise your rights, email james@springwellre.com. Requests are normally handled free of charge. Where legally permitted, we may charge a reasonable fee or refuse a request that is manifestly unfounded or excessive.
You may raise a concern with us or complain to the UK Information Commissioner’s Office at ico.org.uk.
8. How We Protect Your Data
We take appropriate steps to ensure your data is handled securely.
No method of transmission over the internet is completely secure. We take appropriate measures to protect personal information during transmission and storage.
8A. How Long We Keep Information
We retain professional contact details, mandate information and opportunity records while they remain relevant to our business relationships and activities. Property schemes and opportunities can develop over many years.
We review information periodically and during our ordinary business activities, updating or removing records that are obsolete or no longer needed. Inactivity alone does not determine deletion.
Records needed for legal, regulatory, contractual or claims-related purposes may be retained for longer. We retain minimal information where needed to respect requests not to receive further marketing.
9. Profiling
We may analyse personal data to better tailor communications based on your interests.
This may include:
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Identifying preferences for investment updates
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Assessing potential client needs
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Detecting fraud or credit risk where relevant
We do not use automated decision-making.
10. Cookies
Our website uses cookies to enhance user experience.
Cookies are small files stored on your device to track browsing behaviour. Cookies and similar technologies may collect device identifiers and information about website use.
You can disable cookies via your browser settings.
For more information, please refer to our Cookies Policy.
Note: disabling cookies may affect website functionality.
11. External Links
Our website and communications may contain links to independent third-party websites. Their own privacy policies apply to their activities.
Springwell forms hosted by service providers, including HubSpot, remain covered by this policy when used to collect information on our behalf.
Springwell Real Estate Limited
Please also read our Compliance & Legal, Terms & Conditions, Cookie Policy, and Investment Disclaimer.